Round and Round

 I just spent 20 minutes on the phone attempting to guide 

my Mom through a problem with her TV. 


She can't explain what's happening,  doesn't know what 99% 

of the buttons on the remote are for, and won't follow any

instructions I give her, so it was a blast.


Eventually I determine that (once again) she's trying to access

programs she wants to see...that haven't come on yet. I tell

her she can't time travel to the shows she wants to see, and 

once we get the problem fixed everything is "Oh well I had

tried that already and it didn't work for me."


Denial, dismissing her confusion, blaming me for not being 

clear--but at no point a willingness to admit that things are

changing and help is needed.

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