Round and Round
I just spent 20 minutes on the phone attempting to guide my Mom through a problem with her TV. She can't explain what's happening, doesn't know what 99% of the buttons on the remote are for, and won't follow any instructions I give her, so it was a blast. Eventually I determine that (once again) she's trying to access programs she wants to see...that haven't come on yet. I tell her she can't time travel to the shows she wants to see, and once we get the problem fixed everything is "Oh well I had tried that already and it didn't work for me." Denial, dismissing her confusion, blaming me for not being clear--but at no point a willingness to admit that things are changing and help is needed.